Have you ever had to take advantage of Moleskine’s warranty? Here’s someone who tried to but didn’t have a great experience:
[In every Moleskine, there] is always a little promo sheet that includes their warranty. Basically, it says if there is “a defect of any kind” (quote from the sheet), just send them a digital photo and “Quality Control #” and they will replace it. So when the binding on one I am currently carrying broke apart, that’s what I did. And got no reply. So, wrote again, and sent another photo.
That was 6 months ago. [As of July 2011]
Still waiting for a reply…
I’ve only had to contact Moleskine about a quality issue once, when I bought a squared notebook with very dark lines. (See here and here.) Within a couple of days they’d replied to say that this was not a defect but rather a design choice. It wasn’t the answer I wanted to hear, but turnaround time was very good. Has anyone else had good or bad experiences to report about how their customer service people handle complaints?
Read more at Moleskine Notebook “Warranty”???. (FYI, this is from the “Blade Forums,” which some corporate networks may block because it’s “weapons-related.”)